shipping + returns

ad hoc is always happy to help if you have any questions please don't hesitate to contact us prior to placing your order.  

Shipping 

You will receive an order confirmation within 24hours of placing your order. Our online store shares inventory with our physical storefront which may effect available inventory.

Shipping within Canada:

All packages are shipped Canada Post regular mail and will take approximately 2-9 days to arrive. Tracking and CAD$100 insurance are included. 
Flat rate of US$10 is applied and free shipping is included for any purchase US$250 and higher.

To the USA:

All packages shipped to the USA will be charged a flat-rate shipping fee of US$20 and free shipping is included for any purchase of US$300 and higher.  Packages will be shipped via Canada Post which is then transferred to USPS once your package crosses the border. All applicable taxes and duties are the responsibility of the recipient and will be assessed by US customs at the border.  

International:

All international orders may be subject to taxes and duties. These fees are charged by your government and are entirely separate from any shipping fees.
**Please note, packages CAN be delayed by customs, which unfortunately is not in our control. This is a rare occasion, but it can happen.** 

We do not accept returns outside North America.

Returns + Exchanges

Returns:

For returns, please contact ad hoc via email at info@adhocpenticton.com or by phone 1-778-476-5545 to initiate a return.

ad hoc accepts returns within North America only on regular priced items that meet the following requirements:

  1. Return is initiated and mailed back by the customer within 7 days of delivery date.
  2. The item(s) is new, unworn, unwashed and in original packaging with tags attached.
  3. Return shipping cost will  be at the customers expense and the parcel needs to be sent back with insurance and tracking number.
  4. Package sent without tracking number will not be eligible for reimbursement.

Please inform us of the return tracking number so that we can monitor the shipment of your parcel.

Once the parcel has been received at our store, and is approved for return to our selling floor, we will then initiate the refund.

In the event of cancelling an order once the shipping label has been purchased by ad hoc the customer will receive a refund for the price of the garment minus the cost of the shipping label bought by ad hoc.

The following items are not eligible for returns: 

intimates/lingerie, swimwear, hair items, hats or earrings.

All sale items and items shipped outside of North America are FINAL SALE.

 

Exchanges:

Exchanges must meet the following requirements:

  1. Exchange is initiated and mailed back by the customer within 7 days of delivery date.
  2. Available inventory has been confirmed.
  3. The item(s) is new, unworn, unwashed and in original packaging with tags attached.
  4. Any new shipping costs will be at the customers expense. 

 

x adhoc